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FAQs

Why do I see on the "Checkout" page "CANDY CANE EVENTS IKE CHECKOUT"?

PRIMER Music Festival is a brand of CANDY CANE EVENTS IKE. All the businesses of the PRIMER Music Festival are being conducted via CANDY CANE EVENTS IKE.

Why have I got an order confirmation email from "CANDY CANE EVENTS IKE"?

PRIMER Music Festival is a brand of CANDY CANE EVENTS IKE. All the businesses of the PRIMER Music Festival are being conducted via CANDY CANE EVENTS IKE.

Can I return an item I bought on sale?

All sale items purchased with a discount will be final sale and are non-returnable/ non-exchangeable/ non-refundable. ​

During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size are selected prior to checkout.

How much does shipping cost?

Orders delivered to Greece are charged at a flat rate of 5€ which will be shipped via Daily Courier. Europe orders are charged at a flat rate of 25€ which will be shipped via DHL.

We offer free shipping when a customer buys over 40€ for orders shipped to Greece and over 100€ for orders shipped to the EU.

 

We unfortunately cannot ship to PO Boxes.

 

We apologise that we are currently unable to ship to the US, Russia, Ukraine, Belarus, and Myanmar at this time.

 

How long does shipping take?

Delivery takes between 3-5 working days from the time of despatch, with a 1-2 day processing time in our warehouse.

 

During a sale period, please allow additional processing time for your order to be despatched.

 

In addition, please be aware that there could be delivery delays from the shipping carriers during the holiday period due to the high volume of parcels, which Candy Cane Events IKE has no control over.

 

About shipping costs and times.

The prices stated on the product pages include statutory VAT and other price components.

 

GREECE - DAILY COURIER

5€

Delivery time approx. 3-5 working days. Shipment tracking for Daily Courier packages is possible.

 

EUROPE - DHL

25€

Delivery time approx. 5-7 working days. Shipment tracking for DHL packages is possible.

 

Can I cancel my order?

Once your order has been placed, we can make changes or cancel it within the next 2 hours of the order being placed. Please make sure the correct style and size are selected prior to checkout.

 

How do I return an order?

Unfortunately, we don't accept returns due to the limited pieces and the exclusivity of our festival collection. ​

 

Can I get a refund if I don't like my order or if it doesn't fit? 

Unfortunately, we don't accept returns due to the limited pieces and the exclusivity of our festival collection. ​

 

Will I have to pay additional taxes and duties? 

All orders that are despatched to a customer outside the EU may be liable for additional duties and taxes which will be due at the point of or after delivery. 

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